Welcome to Knaha. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://knaha.com/.
1. Information We Collect
When you use our website, we may collect:
Your name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party payment gateways)
Order history
Device and browsing information (cookies, IP address, browser type)
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate with you regarding orders or support queries
Improve our website and customer experience
Send promotional emails (only if you opt-in)
Prevent fraudulent transactions
3. Payment Security
All online payments are processed through secure and trusted third-party payment gateways. Knaha does not store your card or payment details on its servers.
4. Cookies
We use cookies to improve browsing experience, analyze traffic, and personalize content. You may disable cookies through your browser settings.
5. Sharing of Information
We do not sell or rent your personal information.
We may share your information only with:
Shipping partners
Payment processors
Legal authorities (if required by law)
6. Data Protection
We implement reasonable security measures to protect your personal data. However, no online platform can guarantee 100% security.
7. Your Rights
You may request to:
Access your data
Correct inaccurate data
Delete your personal data
For any privacy concerns, contact us at: [Insert Contact Email]
2️⃣ Return & Refund Policy
Return & Refund Policy – Knaha
At Knaha, we deal in carefully curated fashion accessories and gifting items. Due to hygiene reasons and the delicate nature of our products, we follow a strict No Return & No Refund Policy.
❌ No Returns
All sales are final. We do not accept returns or exchanges once the order is delivered.
⚠️ Damaged or Wrong Product
If you receive:
A damaged product
A defective item
A wrong item
You must contact us within 24 hours of delivery with:
Order number
Clear unboxing video
Photos of the product
If verified, we may offer:
Replacement (subject to availability), or
Store credit
No claims will be accepted without an unboxing video.
3️⃣ Shipping Policy
Shipping Policy – Knaha
Processing Time
Orders are processed within 1–3 business days.
Delivery Time
Standard delivery takes 3–7 business days, depending on your location.
Delivery timelines may vary during festivals, sales, or unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) will be calculated at checkout.
Knaha is not responsible for delays caused by courier partners or incorrect addresses provided by the customer.
4️⃣ Cash on Delivery (COD) Policy
COD Policy – Knaha
To maintain smooth operations and avoid fraudulent orders, Knaha offers Cash on Delivery (COD) only on high-value orders.
COD Eligibility
COD is available only on orders above ₹[Insert Minimum Amount, e.g., 999 or 1499].
COD may not be available in certain pin codes.
Knaha reserves the right to cancel COD orders if:
The order appears suspicious
Previous COD orders were rejected
Delivery area is not serviceable
Customers are requested to ensure availability at the time of delivery.
5️⃣ Terms & Conditions
Terms & Conditions – Knaha
By using our website, you agree to the following:
All product descriptions and prices are subject to change without notice.
Colors may slightly vary due to photography and screen settings.
We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspicious activity.
No returns are accepted unless stated under damaged/wrong product policy.
COD is available only on eligible high-value orders.
Use of this website constitutes acceptance of these terms.
