At Knaha, we strive to provide high-quality gifting items and fashion accessories. Due to the delicate and personal nature of our products, we maintain a strict return and refund policy.
Please read this policy carefully before making a purchase.
1. No Return Policy
All products sold on Knaha are non-returnable and non-exchangeable once delivered.
We do not accept returns for:
Change of mind
Incorrect selection by customer
Size or preference issues
Minor color variations due to photography
Delayed delivery caused by courier services
All sales are considered final.
2. No Refund Policy
Knaha does not offer refunds once an order has been successfully placed and delivered.
Refunds will not be processed for:
Refused COD deliveries
Incorrect shipping details provided by the customer
Unavailability of the customer at the time of delivery
3. Damaged, Defective, or Incorrect Product
We understand that issues may rarely occur during transit.
You may request a replacement only if:
The product is damaged during shipping
You received a defective item
You received a wrong product
Important Conditions:
You must notify us within 24 hours of delivery.
A clear unboxing video (without cuts) is mandatory.
Clear photographs of the issue must be provided.
Without an unboxing video, claims will not be accepted.
After verification, we may offer:
Replacement (subject to stock availability), or
Store credit (valid for future purchase)
Knaha reserves the right to approve or reject any claim after inspection.
4. Cancellation Policy
Orders once placed cannot be cancelled after dispatch.
If you wish to cancel, you must contact us within 2 hours of placing the order. Cancellation requests are subject to approval.
Knaha reserves the right to cancel any order due to:
Pricing errors
Product unavailability
Suspicious or fraudulent activity
Non-serviceable delivery locations
In such cases, prepaid orders will be refunded to the original payment method.
5. Cash on Delivery (COD) Orders
COD is available only on eligible high-value orders.
Refusal of COD orders without valid reason may result in restriction from future COD purchases.
Shipping charges (if applicable) are non-refundable.
6. Processing of Approved Claims
If a replacement or store credit is approved:
Processing time: 3–5 business days
Replacement delivery time: 3–7 business days
7. Contact Us
For return-related queries, contact us at:
📧 Email: [admin@knaha.com]
📞 Phone/WhatsApp: [9253650708]
Please include your Order Number in all communications.
